How We Handle Customer Information

1. Scope

This Privacy Policy applies to visitors, customers and users who interact with Sri Vijaya Durga Milk Agency through this website, our enquiry forms, billing records, customer support communication and customer portal features.

2. Information We Collect

• Name, mobile number, email address and delivery address shared during enquiries, orders or account use
• Order details, subscription selections, delivery preferences and invoice records
• Payment references, transaction status and billing history for approved dues or online payments
• Messages, support requests and service-related communication sent to our team
• Basic technical information such as IP address, browser type, device details and access logs collected for security and performance monitoring

3. How We Use Information

• To create and manage customer accounts, invoices, subscriptions and delivery schedules
• To process orders, verify dues, record payments and provide customer support
• To send service updates, order confirmations, delivery communication and account-related notices
• To improve operational accuracy, resolve disputes, prevent misuse and maintain internal records
• To comply with legal, tax, accounting and business record-keeping obligations

4. Sharing Of Information

We do not sell or rent personal information. We may share limited information only when required to operate our services, such as with payment service providers, delivery coordination tools, hosting providers, accountants or legal authorities where disclosure is necessary for business operations or compliance with law.

5. Cookies And Technical Data

This website may use cookies, session storage or similar technologies to support login sessions, site performance and basic analytics. You may control cookies through your browser settings, but some parts of the site may not function properly if essential cookies are disabled.

6. Data Retention

We retain customer, billing and transaction information only for as long as it is required for business operations, customer support, accounting, dispute handling and compliance with applicable legal obligations. When data is no longer required, we may delete, archive or anonymize it as appropriate.

7. Data Security

We take reasonable administrative and technical steps to protect information against unauthorized access, misuse, alteration or disclosure. While we work to safeguard customer data, no internet transmission or storage system can be guaranteed to be completely secure.

8. Your Choices And Rights

Subject to applicable law, you may request access to the personal information we hold about you, ask us to correct inaccurate details, or request deletion of information that is no longer required for legitimate business or legal purposes. To make a privacy-related request, contact us using the details below.

9. Children's Privacy

Our services are intended for customers who can lawfully place orders and manage payments. We do not knowingly collect personal information directly from children. If you believe information belonging to a child has been shared with us in error, please contact us so we can review and take appropriate action.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect operational, legal or service changes. Any revised version will be posted on this page with the updated effective date.

11. Contact Us

Sri Vijaya Durga Milk Agency
Main Road Gundugolanu, Near Santa Market, Besides Srivasa Pesticides, Gundugolanu, Bhimadolu Mandal, Eluru District, Andhra Pradesh - 534427
Email: svdagencies12@gmail.com
Phone: +91 9392890375