Refund Policy

Refund & Cancellation Terms

This policy applies to confirmed delivery orders, recurring supply orders and invoice payments accepted by Sri Vijaya Durga Milk Agency.

Important: There is no return and replacement policy for perishable products. Refunds are only considered for cancellations before order confirmation. Please review our refund policy details below.

Refund Eligibility

Refunds will be processed only for orders that are cancelled before confirmation
Cancelled orders approved by Sri Vijaya Durga Milk Agency for refund review

Non-Refundable Cases

Orders that are already confirmed
Products already consumed
Complaints raised long after delivery
Wrong address or customer unavailability at delivery time

Refund Method & Timeline

Refunds may be processed through bill adjustment or the original payment method depending on the case. Eligible refund adjustments are normally handled within 5 to 7 working days after review and approval.

Cancellations

Customers should request cancellation before the order is confirmed. Once an order is confirmed, refund processing will not be available. Same-day delivery requests that have already been packed, dispatched or delivered may not be eligible for cancellation.

For refund queries, contact Sri Vijaya Durga Milk Agency at svdagencies12@gmail.com or +91 9392890375.